Quotations Officer

Job Title: Quotations Officer 
Location: Armagh, Northern Ireland covering both NI & ROI 
Reporting To: Project Team 

Job Purpose 

The Quotations Officer is responsible for preparing accurate and competitive quotations for customers across the company's business activities. The role involves gathering supplier pricing, calculating costs, analysing margins, and ensuring quotations are issued promptly and professionally to support business growth and customer satisfaction. 

Key Responsibilities 

  • Prepare accurate and timely quotations in response to customer enquiries from the Sales team. 

  • Liaise with Sales team customers, suppliers and internal departments to obtain information required for quotations. 

  • Maintain accurate records of all quotations issued and monitor outcomes. 

  • Provide professional customer service by telephone and email, gathering and recording customer requirements accurately. 

  • Support the Sales and Project Teams by communicating customer requirements and quotation information effectively. 

  • Complete and maintain employee timesheets, call logs and other associated records as required. 

  • Assist with the design, implementation and ongoing development of the company's Customer Relationship Management (CRM) system. 

  • Maintain and update customer, supplier and project databases to ensure information is accurate and up to date. 

  • Monitor and update pricing information, supplier costs and quotation records. 

  • Produce reports and management information as required. 

  • Provide administrative support to the Sales and Project Teams during periods of increased workload, annual leave or staff absence. 

  • Ensure all company records are maintained accurately and confidentially in accordance with company procedures. 

  • Work collaboratively with colleagues across departments to support business objectives. 

  • Undertake ad-hoc administrative and commercial duties as required by management. 

  • Contribute to continuous improvements in quotation and pricing processes. 

  • Carry out any other reasonable duties commensurate with the role. 

Essential Criteria 

  • Minimum of 2 years' experience in an administrative, commercial, estimating or quotations role. 

  • Strong numerical and analytical skills. 

  • Excellent attention to detail. 

  • Good communication and customer service skills. 

  • Proficient in Microsoft Office, particularly Excel. 

  • Ability to manage multiple priorities and meet deadlines. 

  • Strong organisational skills. 

  • Ability to work independently and as part of a team. 

Desirable Criteria 

  • Experience within construction, quarrying, aggregates, transport, agricultural supplies or engineering sectors. 

  • Knowledge of Dynamics 365 Business Central. 

  • Experience preparing tenders or commercial proposals. 

  • Understanding of pricing, margins and cost analysis. 

 

Personal Attributes 

  • Highly organised and methodical. 

  • Commercially aware. 

  • Professional and customer focused. 

  • Proactive and self-motivated. 

  • Reliable and trustworthy. 

  • Strong problem-solving skills. 

Working Hours 

  • 8.30am to 5.30 pm Monday to Thursday and 8.30am to 1.15 pm on Friday. 

  • Additional hours may be required during busy periods. 

Key Performance Indicators (KPIs) 

  • Quotation turnaround times. 

  • Accuracy of quotations issued. 

  • Customer satisfaction. 

  • Maintenance of pricing records and databases. 

Salary 

Competitive salary dependent upon experience, plus benefits in line with company policy. 

 

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